1. Data We Collect
When you register and use our platform, we collect the following categories of information:
- Account information — name, email address, phone number, company name, and business registration details
- Booking data — reservation details, guest information, payment records, and booking history
- Usage data — pages visited, search queries, session duration, and device information
- Communication data — support tickets, email correspondence, and feedback submissions
- Technical data — IP addresses, browser type, operating system, and cookies
2. How We Use Your Data
We use your data to:
- Create and manage your account and bookings
- Process payments and issue invoices
- Send booking confirmations, updates, and alerts
- Improve platform performance and user experience
- Provide customer support and respond to inquiries
- Comply with legal obligations and prevent fraud
- Send relevant product updates and promotional content (with your consent)
We will never sell your personal data to third parties for their own marketing purposes.
3. Data Sharing
We may share your information with trusted third parties only where necessary to deliver our services:
- Hotel partners — booking details shared with properties to fulfil reservations
- Payment processors — financial data shared with secure payment gateways to process transactions
- Technology providers — infrastructure and analytics tools that help us operate the platform
- Legal authorities — where required by applicable law or regulatory obligation
All third-party partners are bound by data processing agreements and are prohibited from using your data beyond the specified purpose.
5. Data Security
We take data security seriously and implement industry-standard technical and organizational measures to protect your information, including:
- TLS/HTTPS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Access controls and role-based permissions
- Regular security audits and vulnerability assessments
While we strive to protect your data, no method of transmission or storage is 100% secure. If you suspect unauthorized access to your account, please contact us immediately.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your data ("right to be forgotten")
- Portability — request your data in a structured, machine-readable format
- Objection — object to certain types of data processing
- Withdraw consent — withdraw consent for marketing communications at any time
To exercise any of these rights, please email us at privacy@hoterip.com. We will respond within 30 days.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Protection team:
- 📧 privacy@hoterip.com
- 📞 +62 361 721064
- 📍 Bali, Indonesia
Have a privacy concern?
Reach our Data Protection team and we will get back to you within 30 days.
Email Privacy Team