Terms & Condition
Hoterip.com (Hoterip) is managed and fully supported by PT. Harum Indah Sari Tours & Travel, which addressed at Jl. Bypass Ngurah Rai No. 732, Pesanggaran, Denpasar, Bali.
Hoterip.com is an online booking platform for Accommodation such as Hotel, Villa, Apartment and also Airlines ticket. Customer can make a booking which the service is fully managed and control by Hotel or Airlines companies and or other services which have collaborates with Hoterip.com. Any booking which made through website Hoterip.com will get instant confirmation through a registered e-mail. We also have a right to reject any transaction which indicated as suspicious transaction, as stated below.
Even we will use our expertise in providing the service carefully however we will not verify and not guarantee that all the information which provided and available are accurate, complete, correct or updated and we are not responsible of any mistake (including any mistake of wrong placement or typing), disturbance (temporary and/or partial, any damage, correction and increment to the website or conversely), incorrect information, mislead or fake or not accomplish information.
In case any trouble is occurred, the Customer Support will endeavor to assist and answer all the questions from the customer through telephone, e-mail or live chat during office hours from 09:00am -05.00pm (GMT+8).
We have a right to refuse any customer or booking (or in certain special cases to cancel the booking confirmation) unilateral based on our policy and for any reason and without give any reason to refuse/rejecting/cancelling. The reason to refusing the customer or booking or cancelling the booking confirmation, including but not limited to : Violation of this terms & condition, trading or economic sanction by national or global authority, embargo, restricted of the rule, deception or robbing (or indication or assessment of deception or robbing), assessment of criminal activities, suspicious booking, unavailable service or not provided by the Supplier anymore, the user provide inappropriate, wrong, mislead information, have problem with e-credit card, information or transaction, improper behavior, threatening, indignity, refuse to provide any information, practice resistance, difficulty or jamming of communication, real mistake (furthermore as explain below), history of terms & condition violation or its refusing, or included in every “black list” or “supervision list” by the Government or International Organization. In case the booking is rejected and cancelled by Hoterip.com and payment has been done, Hoterip.com will refund the money after deducting some fees which appear such as the bank transfer fee. We can delete the membership of the user of this website anytime, temporarily or permanently. For those membership who has been deleted is unable to use this website anymore either using other name or through another user name.
3. Payment, Cancellation, Additional Charge & Refund
All payment transaction on Hoterip.com is using payment system which will guarantee the customer data information is securely and confidentially, especially for the payment transaction using a credit card. Hoterip.com is using Secure Socket Layer (SSL), a system technology which created to encrypted all information which used by the customer to payment transaction using a credit card or other online transaction.
If the payment transaction which made is indicated using improper credit card or fake, Hoterip.com has fully right to cancel the booking which has been done directly without given any reason to the customer.
By made a booking or reservation through Hoterip.com, the customer has accept and agree with the terms and condition which valid from each Hotel partner, including which related to the cancellation policy and/or no-show, or in terms of any special request from the customer to the Hotel. Hoterip.com is not responsible for every violation of the terms and condition which agreed between Hotel partner and the customer, or which is based on customer special request, therefore the customer shall read the terms & condition which may apply carefully.
ADDITIONAL CHARGE & REFUND
Every rate which featuring on Hoterip.com available with certain terms & condition and it can be change anytime depend on the room availability, duration of booking and/or period of stay. The rate is including tax and service charge and other charges if any.
The customer is agree that they are responsible to double check the total charge which has to be paid and other terms and condition as stated on the booking form before settle the payment. The rate is featuring in details so the customer can see total charge which should be paid, other fee which may arise caused by using the credit card or bank transfer fee will be imposed to customer.
In case the customer cancel the booking without any charge, Hoterip.com will refund the money based on the total amount which has been paid after deducting the admin bank fee or bank transfer fee which may applied to Hoterip.com. Refund process is maximum within 14 working days after the refund request from the customer is accept by Hoterip.com
Hoterip.com is not responsible or obliged for any issuing e-voucher, e-ticket, or other transaction which release caused the total amount which transferred is not accurate. Payment settlement which over the time limit will be caused the booking released automatically. Time limit to settle the payment using Bank transfer or ATM is 120 minutes or 2 hours after the booking form is submitted. While the payment using credit card will be receive booking confirmation instantly.
The refund will be process with certain condition as follow :
- If the cancellation is made before the time limit and there is no any cancellation charge is applied.
- If the payment transaction is made through Bank transfer or ATM, therefore the money will be refund to the Bank account which has been used by the customer.
- If the payment transaction is made using credit card, therefore the money will be refund to the credit card number which suitable and used previously.
- If the payment transaction is made using Hoterip reward point, therefore the point will be use covering the cancellation fee which may applied.
- Bank administration fee will be imposed to the customer based on the valid fee from each Bank.
4. Other Information
The information of this terms and condition can be added or amend at anytime without any notification in advance. And also the data of Hoterip can be amend without any notification, therefore Hoterip.com is not responsible for any misinformation or any disadvantage of the customer which caused by the amandement.