Best Price Guarantee
What is the Best Price Guarantee?
We will provide the best rates to our customers. Therefore should you find Hoterip rates are higher than the rates on other websites, you can contact our Customer Support team within 48 hours after you get the booking confirmation, or contact to +62.361.721064, 09.00 – 17.00 wita, before your arrival date. We will give you same rates as you find on other website plus additional Rp 100,000,- as compensation to your bank account directly.
The Flow of The Best Price Guarantee Service
Reservation shall be made through Hoterip.com.
Should you find better rates on other website, you can contact our Customer Support team within 48 hours after booking. (*please see the valid requirement)
All the information will be accommodated and the validity will be check first.
After checked by our Customer Support and the claim is valid, Hoterip will refund the dispute of the rates and give additional Rp 100,000,- (One Hundred Thousand Rupiah) to your bank account directly.
* Customer Support, Phone Number +62 361 721064, Working Hours : 09:00-17:00 wita (GMT+8)
* Refund process will be made within 7 days after the claim is approved. Bank transfer fee will be covered by Hoterip.
* In spite of number of bookings and number of rooms, the entire trip itinerary will be count as one case. If you make a booking with separate booking, Hoterip will count it as one booking only. If the booking is made using different name or group but in same itinerary, in this case, the refund will be made for one time only.